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Cancellation Policy:
Term: Net 30 days. FOB. Sunnyvale, CA.
Catalog Products can be cancelled before shipping or within
24 hours of order. Call customer service at 1-877-cytomol
for any product returns.
Any orders of custom service is non cancelable and non
returnable. Each service order will have a
confirmation/quotation. Please refer to quotation number
when placing order.
Refund
Policy:
Customer will get refund under the following conditions: 1.
written request; 2. within 2 weeks (10 working days) from
receiving product; and c. proven products that do not meet
date-sheet specification.
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